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The item I want is sold out. What can I do?
What is a shopping bag and a wishlist?
What is the minimum and maximum order value?
How much is delivery?
How can I change/cancel an order?
Can I also place my order on the Esprit Online Shop for another country?
Can my orders be sent together in one package?
Was ist Order@Store?
How long does a standard delivery take?
What kinds of delivery are there?
Can I give an alternative delivery address?
What should I do if my package is damaged or an item is missing?
To which countries does the Esprit online shop deliver?
Can I request a delivery date for my order?
What should I do if I don’t receive my package?
How can I track my order?
Returns – what’s the procedure?
How do I return an item bought in store?
How long will it take for me to receive my refund?
How long do I have to return my order?
My package does not contain a returns label - what should I do?
Do I have to pay for my return?
I want to exchange an item - what’s the procedure?
What should I do if individual items from my return have not been registered?
Complaints - what’s the procedure?
Complaints – what’s the procedure in store?
Can I add a voucher later on?
What's it like being an Esprit Friend?
What are the benefits of being an Esprit Friend?
How do I become an Esprit Friend?
What are e-points and how do I collect and redeem them?
How can I change my personal details?
How can I change my password?
I’ve forgotten my password. How can I get a new one?
How do I get a new Esprit Friends card?
What are the conditions of participation for Esprit Friends?
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What’s the best way to care for my item?
I want to be the first to know! - What do I have to do?
How will I benefit from the newsletter?
How can I take a break from the newsletter?
Info & contact
Info & contact