Came, saw and... sold out? Now you have one more chance to potentially get the item you want.
Came, saw and... sold out? Now you have one more chance to potentially get the item you want:
Please click on the size that is sold out. Here, you can enter your e-mail address and confirm it by clicking “SEND”. If the item you want becomes available again the next 30 days, for instance due to returns made by other customers, we will inform you via e-mail straight away. But be careful! The first person to click will be the first person to get, so act fast!
Imagine that you’re in one of our shops. You’ve found an item you like, put it in your shopping bag and go to the checkout to pay for it. That’s exactly how the online shop works. The shopping bag is your personal carrier bag.
Imagine that you’re in one of our shops. You’ve found an item you like, put it in your shopping bag and go to the checkout to pay for it.
That’s exactly how the online shop works. The shopping bag is your personal carrier bag.
Are you still not sure about a certain item and want to put it aside in the shop to think about buying it later on? This is also possible in the online shop - with your own personal wishlist. But don’t leave it too long. Items in the shopping bag and on the wishlist are not reserved and are removed automatically after 7 days or if the item is no longer available.
To keep your shipping costs as low as possible, the minimum order value is EUR 24.
To keep your shipping costs as low as possible, the minimum order value is EUR 24.
Equal chance for all of our customers: we ensure that our styles can only be purchased in limited quantities, and that you, too, can receive your style in the desired colour, size and quantity. For this reason we have introduced a maximum order value of EUR 500.
High shipping costs spoil the fun of online shopping.
High shipping costs spoil the fun of online shopping. We know this, that's why the standard shipping fees only cost you EUR 4.99 (premium shipping: EUR 6.98; express shipping: EUR 9.99).
If you change your mind after placing an order, you can simply cancel it by contacting our customer service team and placing a new order with the items you want.
If you change your mind after placing an order, you can simply cancel it by contacting our customer service team and placing a new order with the items you want.
DIY!: Esprit Friends have another advantage: They can use My Esprit to cancel individual items or the entire order themselves.
Esprit is now making it possible for you, as a customer from an EU country, to order on the Esprit online shops of other EU countries as well.
Would you like to surprise your friends or relatives living in another EU country and send them a gift via the Esprit Online Shop?
Or is your favourite style no longer available in your size or colour, but is still on the online shop of a neighbouring country?
Esprit is now making it possible for you, as a customer from an EU country, to order on the Esprit online shops of other EU countries as well.
And it's as simple as this:
You select the styles you want and proceed to checkout. There you log in as a guest and complete the order as usual. Please note the following points:
- Enter your home address in your home country as the billing address, as usual. However, the delivery address must be an address in the country of the selected online shop.
-The shipping documents and automails will be sent to you in the respective language of the selected online shop you have selected.
- The VAT of the country in which you place the order applies.
- Since the order can only be placed as a guest order, e-points cannot be redeemed or collected, and vouchers cannot be redeemed if their use is linked to being logged in as a friend (e.g. birthday and welcome vouchers).
Who hasn’t experienced this before? You’ve just placed an order and then you suddenly remember that you urgently need another item. So you place another order quickly. So far, so good.
Who hasn’t experienced this before? You’ve just placed an order and then you suddenly remember that you urgently need another item.
So you place another order quickly. So far, so good.
However, when your orders arrive they are in two packages, when they would have fit in one.
We think this is far from optimal, both from the customer’s perspective and in relation to our carbon footprint.
That’s why we combine your orders and send them as one package whenever they are in a stage of processing that allows us to do so.
This saves resources and means that you don’t end up with a stack of unused cardboard boxes.
The decision as to whether multiple orders can be shipped in one package is made by our system shortly before shipping. Therefore, our warehouse employees and customer service employees cannot directly influence this decision.
Of course, you will receive information about whether your orders will arrive at your door in one package in your shipping confirmation.
There are no changes to the usual payment and returns processes.
Small tip: This approach can be used for the orders we send out to you, and to the returns you send back to us. You can send returns from multiple orders back to us in one package. However, please make sure that the relevant return documents have been filled in for each order.
On average, about 3-5 working days are needed for the arrival of your parcel with your favourite styles.
On average, about 3-5 working days are needed for the arrival of your parcel with your favourite styles.
After placing your order, you understandably want to receive your new Esprit styles as quickly as possible.
After placing your order, you understandably want to receive your new Esprit styles as quickly as possible.
Here is an overview of our different delivery options and costs as well as how long they take.
Standard delivery
Delivery is made by DHL. Your parcel will be ready for delivery and handed over the delivery company within 1–3 days of you placing your order.
We charge a delivery flat rate of EUR 4,99 for this service.
Premium
You want your parcel a little faster? Then you might want to consider upgrading to our premium delivery service for EUR 6.98.
Your order is prioritised in our warehouse and handed over to DHL either on the same day or the following day, depending on the time when the order was placed.
Same-day shipping for orders placed before 2pm from Monday to Friday.
Orders after 2pm on Friday or at the weekend will be dispatched on Monday.
Express
For anyone in a real hurry, we also offer our popular UPS Express delivery for EUR 9,99. With this option, we guarantee an exact arrival date for your parcel.
Order before midday from Monday to Thursday to receive your goods on the next working day.
Orders placed after midday or between Friday and Sunday will be delivered the day after next.
Regardless which delivery option you choose, you will always receive a delivery confirmation e-mail with a tracking link as soon as your order has left our warehouse. This lets you keep track of your parcel’s journey at all times.
Of course! To your own address, to your place of work, to your family or friends – you can freely decide where your package should be sent.
Of course! To your own address, to your place of work, to your family or friends – you can freely decide where your package should be sent.
This is very easy to do:
When placing an order when logged in as a Friend, click on “Change” in the “Your delivery details” field, enter your desired delivery address under “Deliver to a different address” and if necessary under “Add new address” and then confirm by clicking “Select”.
When placing an order as a new customer or without registering, simply click on “Deliver to another address” under “Your delivery details” and enter your desired delivery address.
It’s really important to us that you receive your package both quickly and intact. However, we need your assistance if this turns out not to be the case. Please send us photos of the damaged package. In case of an incomplete delivery, please send us a short note letting us know which items are missing.
It’s really important to us that you receive your package both quickly and intact. However, we need your assistance if this turns out not to be the case. Please send us photos of the damaged package. In case of an incomplete delivery, please send us a short note letting us know which items are missing.
You can send all required documents to the following address:
Esprit Online Shop
Stockholmer Allee 3
30539 Hanover
Germany
or, naturally also by e-mail (as a PDF-, PNG- or JPG-format attachment) to service@esprit.eu.
You can now have all the items you want delivered to numerous countries.
You can now have all the items you want delivered to numerous countries.
Simply select the right shop for your country and get shopping!
The following country shops are available:
www.esprit.de
www.esprit.at
www.espritshop.ch
www.esprit.nl
www.esprit.fr
www.esprit.be
www.esprit.co.uk
www.esprit.dk
www.esprit.fi
www.esprit.se
www.espritshop.it
www.esprit.es
www.esprit.cz
www.espritshop.pl
www.esprit.eu *
Please make sure that you enter a delivery and invoice address that corresponds to the respective country shop, otherwise the order cannot be delivered.
* Our EU online shop delivers to the following countries:
Bulgaria, Croatia, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia and Slovenia.
It is not possible to select a specific delivery date.
It is not possible to select a specific delivery date but if you place an order with the express service before midday (Mon-Thurs), your item will delivered the following working day.
Our staff and logistics partners do everything to make sure that your receive your items quickly and undamaged. Unfortunately exceptions cannot be ruled out even when you’re being really careful. So what should you do if use use the tracking link and notice a problem?
Our staff and logistics partners do everything to make sure that your receive your items quickly and undamaged. Unfortunately exceptions cannot be ruled out even when you’re being really careful. So what should you do if use use the tracking link and notice a problem?
| 1. You receive a dispatch confirmation but the status still reads “We are currently unable to confirm the status of your parcel. (…)” after more than 3 days. | |
Solution: This suggests that your parcel wasn’t scanned when it was handed over to our logistics partner. This means that it might be in the lorry but cannot be subsequently processed. In this case please contact our customer service straight away. They will immediately release your shipment from any payment obligations and can arrange a replacement delivery upon request (only with the payment method "credit card" as well as subject to corresponding product availability). | |
| 2. The delivery has been at a standstill with our logistics partner for more than 3 days with no further progress. | |
Solution: Your parcel has potentially been forwarded to the wrong distribution centre is now stuck there. Please contact our customer service straight away. They will immediately ask the logistics partner to investigate and put your parcel back on the right track. Please talk to our staff about a replacement delivery if you need your items urgently. | |
| 3. Your parcel was delivered to a neighbour’s address but they don’t know anything about it. | |
Solution: It is very possible that the delivery agent has misspelt their name or address. Please report this to our customer service. Our staff will then send you a declaration of non-receipt. We can initiate investigations with our logistics partner as soon as we have received this completed declaration back from you. This helps us find out exactly where your parcel was delivered. |
You can track your order easily and conveniently once your item has been dispatched.
You can track your order easily and conveniently once your item has been dispatched.
You’ll receive a dispatch confirmation that contains logistics partner’s logo. Click on it. A link will automatically open in your browser showing exactly where your package is.
Tip: Make the link a favourite in your browser. Then you won’t have to open the dispatch confirmation every time you want to see where the package is.
Are the items you ordered not what you imagined? Do you want to send them back? No problem! Simply complete the returns slip enclosed with your order and return it with the items you don’t want.
Are the items you ordered not what you imagined? Do you want to send them back? No Problem! You have 30 days to send your items back to us, free of charge*. Simply complete the returns slip enclosed with your order and return it with the items you don’t want to keep. *Due to logistical reasons you have to pay for your return in Malta and Croatia. | |
| We enclose a return sticker in every package so that you can return any items you don’t want free of charge. Stick it on the return package so that it is clearly visible and hand it in to your nearest post office ready for dispatch. | |
Very important! Make sure you keep the delivery receipt until you have received a return confirmation from us. This receipt is proof of your return. |
Just returned from a shopping trip and realised you’ve made a mistake? Annoying, because there’s no going back… Or so you thought! Even though there is no statutory right to exchange store items, we give you a limited right to exchange, even in the online shop. This period can vary from store to store, so it’s best to ask.
Just returned from a shopping trip and realised you’ve made a mistake? Annoying, because there’s no going back… Or so you thought!
Even though there is no statutory right to exchange store items, we give you a limited right to exchange, even in the online shop. This period can vary from store to store, so it’s best to ask.
Important: The item must be unworn, unwashed and still have its tags. You also have to have the receipt for an exchange. A statement from your points account is sufficient for Esprit Friends.
We process returns very quickly.
We process returns very quickly. As soon as your return package has been booked in, we do everything we can to make sure you get your money back as quickly as possible. We usually refund the amount on the same day.
You have 30 days from receiving your package to try on your items in the comfort of your own home and return them to us, free of charge.
You have 30 days from receiving your package to try on your items in the comfort of your own home and return them to us, free of charge*.
*Due to logistical reasons you have to pay for your return in Malta and Croatia.
In the unlikely event that this happens, simply contact our customer service and our member of staff will quickly send you a new one.
In the unlikely event that this happens, simply contact our customer service and our member of staff will quickly send you a new one.
To us it’s only natural that you don’t have to pay to return the items you don’t really want.*
It’s usual to order a selection of items to try on and only keep those you really like. To us it’s only natural that you don’t have to pay to return the items you don’t really want.*
*Due to logistical reasons you have to pay for your return in Malta and Croatia.
Return any items you don’t want to us within 30 days of receipt, free of charge, and simply place a new order if the items you want are available.
Return any items you don’t want to us within 30 days of receipt, free of charge*, and simply place a new order if the items you want are available.
*Due to logistical reasons you have to pay for your return in Malta and Croatia.
Contact our customer service if this happens and report it to a member of staff.
Contact our customer service if this happens and report it to a member of staff. They will then immediately contact the returns department to clear up any problems. You’ll then get a direct response from us.
You are not happy with the quality of an ordered stye and would like to submit a complaint? Doing this is just as uncomplicated as a normal shipment return.
You are not happy with the quality of an ordered stye and would like to submit a complaint? Doing this is just as uncomplicated as a normal shipment return.
Simply fill out the return slip that came with your order and place it with the items you would like to return. Instead of the return slip, you are also welcome to use the invoice copy of the order and mark the item you are returning on it. | |
We include a return sticker in every one of our parcels, which you can use to send back those styles that don't appeal to you, free of charge. Please stick this onto you return parcel so that it is clearly visible. If you do not have a return sticker or an invoice copy handy, simply contact us; we are happy to send you the necessary documents. | |
Simply drop off your parcel, ready for shipment, at a post office branch. Very important! Be sure to keep your proof of posting until you have received confirmation of return from us. This receipt confirms you delivered your parcel to our logistics partner. | |
Once we have received your complaint, the inspection can take up to 5 working days. Should our inspection confirm a quality deficiency, we will refund the payment on the same day. Based on our experience, it can then take up to another 5 working days before the money is visible on your bank account. |
The best thing to do is to go to the store where you bought the item and return it together with the receipt. As a Friend, your account statement is sufficient proof of purchase.
Are you unhappy with the quality of the item you bought in store and want to make a complaint?
The best thing to do is to go to the store where you bought the item and return it together with the receipt. As a Friend, your account statement is sufficient proof of purchase.
If this store is too far away or you’ve misplaced the receipt, quickly get in touch with us and we’ll be glad to have a look at alternative solutions.
The invoice amount will be charged to your Visa or MasterCard as soon as the goods have been dispatched to you.
The invoice amount will be charged to your Visa or MasterCard as soon as the goods have been dispatched to you. |
You can pay securely and quickly by logging into your PayPal account.
You can pay securely and quickly by logging into your PayPal account. Your PayPal account is linked to your bank account or credit card meaning a direct payment can by made using PayPal.
Yes, that is possible. However, it is only possible if your order has not yet been dispatched.
Yes, that is possible. However, it is only possible if your order has not yet been dispatched.
First log into your Friends account. Your last order will be displayed under “Last order”. Once you select the order, you will see an option called “Redeem voucher”.
Simply enter the code and click on “Redeem voucher”.
You will then get a short overview of the order value and your discount.
You are rewarded for your loyalty here as well.
You are rewarded for your loyalty here as well.
As an Esprit Friend, you regularly take part in great promotions where you receive a direct discount on your order or individual styles.
You will receive a voucher code which you can enter in the checkout in the corresponding field during the order process and then click on “Redeem”. But be careful: promotions are almost always limited in time, so act fast!
As an Esprit Friend you are very special and, being very special, you also enjoy exclusive advantages with us.
As an Esprit Friend you are very special and, being very special, you also enjoy exclusive advantages with us.
Every time you purchase something in our Online Shop we give you something back. You buy your preferred styles, and we directly credit you a part of the purchase price in form of e-points.
Furthermore, we never leave our Esprit Friends out in the cold with the product selection either. You receive exclusive product recommendations, meaning you never miss out on a current trend again.
And while others pay the full price, our Friends are regularly invited to great discount campaigns, where their shopping bag certainly is maxed out, but not their credit card.
But pssst! Of course this only happens if we are Friends. ;)
As an Esprit Friend you are very special and, being very special, you also enjoy exclusive advantages with us.
FOR ALL FRIENDS
Up to 3% bonus You can collect 3 e-points worldwide for each Euro of your purchase in the e-shop or in participating stores and 1 e-point in the outlet. | |
Welcome gift | |
| Your personal Friends account A personal account gives you an overview of your orders and e-points. | |
Birthday surprise | |
| Private sales You’ll be invited to exclusive events such as our private sales. | |
Inspiration | |
Customer service and complaints | |
#EspritFans benefit when it comes to e-points |
ON TOP FOR GOLD FRIENDS
| Welcome gift For your first purchase you’ll receive a 15 € voucher and your personal Friends card. * | |
| Birthday surprise A Friend’s birthday is also a special day for us. You’ll have a little surprise to look forward to!* | |
| VIP shopping Get ready for invites to our shopping highlights of the season. |
ON TOP FOR PLATINUM FRIENDS
| Welcome gift For your first purchase you’ll receive a 20 € voucher and your personal Friends card. * | |
| Birthday surprise A Friend’s birthday is also a special day for us. You’ll have a little surprise to look forward to!* | |
| Tailoring service With the tailoring service, you can get your favourite pieces tailored precisely to your mesurements.** | |
| VIP shopping Get ready for invites to our shopping highlights of the season | |
| Professional style consulting Get personal consultation on the newest trends and styling tricks. |
* We need your email address to provide you with this service.
** Does not apply to reduced products, outlet products and only for items above € 30. We are happy to accept your alterations in Esprit stores within 30 days of purchase on presentation of your Esprit receipt. Items to be altered can only be submitted in stores and the service is only open for Esprit and ecd products. Alterations to a completely different garment size will not be accepted. We are happy to accept goods purchased in the e-shop at all Esprit retail stores. Find your nearest one using our store finder. Subject to change.
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Becoming an Esprit Friend is so easy!
Becoming an Esprit Friend is so easy!
In the online shop, simply add your desired items to the shopping basket as usual and go to checkout. There, select “register” and complete your order as usual. If you are not ordering anything but still want to become an Esprit Friend, clock on the “Friends” header in the online shop and then on “LET’S BE FRIENDS” and enter your personal details under “No account?”.
You will receive your Friends card by post around 4 weeks after registering.
Of course you can also become an Esprit Friend in our Esprit stores:
fill out the Esprit Friends form in store and receive your Friends card by post.
One e-point is equal to one pence. For instance, if you purchase something from us for EUR 100 we’ll credit EUR 3 worth of e-points to your Esprit Friends account. It’s that simple.
You found the item you want online and we know your e-points have been well earned! You receive 3% of the value of your purchase directly credited to your Esprit Friends account (outlet 1%) for each pound paid. One e-point is equal to one pence. For instance, if you purchase something from us for EUR 100 we’ll credit EUR 3 worth of e-points to your Esprit Friends account. It’s that simple.
We’ll send you your very own Friends card as soon as your register as an Esprit Friend. The whole Esprit World is at your feet once you’ve received your card! Simply hand over your card at the checkout or enter your Esprit Friends number when making a purchase in our online shop. Your login password is initially always your date of birth, without anything in between (e.g. 01012000).
There’s only one thing easier than collecting e-points - spending them! Once you have collected 250 e-points, you can redeem them in our stores or online shop.
And now you know: being an Esprit Friend is something really special. :)
Simply login to your Friends account and edit your surname, address, e-mail address and telephone number under “My details”.
Simply login to your Friends account and edit your surname, address, e-mail address and telephone number under “My details”.
Simply log into your Friends account.
Simply log into your Friends account and select the option “Change password” under “My Friends account”. In the next step, you will be directed to change your password.
It happens every time!
It happens every time!
When placing an order, go to the shopping basket and click on “Go to checkout”, then on the next page select “Forgotten your password?” in the “With account” field. Second option: In the online shop, click on “Friends” and “Log in” and then click on “Forgotten your password?” again.
Now enter your email address or your Friends number and then you will receive an email in a matter of seconds. This email contains a link that you can follow to reset your password.
After this, you can simply continue shopping.
Simply contact our customer service if you’ve lost or damaged your Esprit Friends card. They will then make sure that you immediately receive a new card from us.
Simply contact our customer service if you’ve lost or damaged your Esprit Friends card. They will then make sure that you immediately receive a new card from us.
You can still continue collecting e-points until the new card arrives. Download our Esprit app from the Google Play Store or App Store to your phone.
Our app saves a digital copy of your Esprit Friends card, which you can show at the checkout in our stores. It’s even easier in our online shop: Simply login with your Esprit Friends number or e-mail address.
What are the conditions of participation for Esprit Friends?
1. ESPRIT FRIENDS PARTICIPATION
The Esprit Friends Program is operated by Esprit Europe GmbH, Esprit-Allee, 40882 Ratingen, Germany, (hereinafter referred to as “Esprit”).
Any natural person over the age of 16, who is a resident of the country in which membership is sought, is eligible for membership in the Esprit Friends program.
You can register as a member (“Esprit Friend”) either online at https://www.esprit.eu/myesprit/login#tab=register, via the Esprit App or in all participating Esprit stores by completing the digital application form available in store. The indication of an e-mail address is mandatory for registering to the Esprit Friends Program. Your Esprit Friends account is personal to you and can only be connected to one e-mail address. Each e-mail address can be used for one Esprit Friends account only. Participation in the Esprit Friends Program is free of charge.
2. OBJECT OF THE ESPRIT FRIENDS PROGRAM
The Esprit Friends program allows Esprit and other companies affiliated with Esprit to customize their products and services to the customers in a more targeted manner, and it offers you as an Esprit Friend a number of benefits, such as:
• collecting loyalty points (hereinafter referred to as “E-Points”) with every purchase as well as with other activities named by Esprit (e.g. interaction with social media portals, participation in community promotions, sharing of user-generated contents, participation in competitions, etc.)
• evaluation of your Esprit shopping behavior and your visit to the Esprit online shop and the Esprit app so that you can receive invitations to special events and vouchers that are customized to you
• personal and individual communication and product recommendations based on your shopping behavior, as a kind of “shopping consultant”
• personalized Esprit online shop and Esprit app, based on your interests
• redemption of your E-Points in the form of a discount in kind.
Therefore, for your participation in the Esprit Friends program, it is necessary for Esprit to collect and evaluate your personal data regarding your purchases and your product interests. This has the purpose of personalizing this data, also by means of using cookies and similar technologies. To do so, Esprit cooperates closely with Esprit Retail B.V. & Co. KG (“Esprit Retail”), which operates the Esprit online shop and Esprit stores, as well as with Esprit Global Image GmbH (“Esprit Global Image”), which operates the Esprit app (both located at Esprit Allee, 40882 Ratingen, Deutschland). Esprit Global Image and Esprit Retail mutually transmit your personal data to Esprit, so that Esprit can provide the performance required within the scope of the Esprit Friends program. Due to this close cooperation, Esprit, Esprit Retail and Esprit Global Image are mutually responsible for the processing of your personal data, in order to provide the service within the scope of the Esprit Friends program.
3. COLLECTING E-POINTS
For every purchase as an Esprit Friend, i.e. when you are logged into your account when purchasing via the Esprit online-shop or when you present your valid Esprit Friends Card (“Friends Card”) at the checkout of an Esprit store, Esprit outlet or an authorized Esprit franchise store participating in the Esprit Friends program, your personal Esprit Friends account will be credited with E-Points in the value of 3 % (1 % in Esprit outlet stores) of the purchase value. One E-Point has the value of 1 Euro cent.
4. REDEEMING E-POINTS
E-points can be redeemed as soon as you have collected a minimum amount of 250 E-points.
You can redeem your E-points on the Esprit online shop when being logged in as an Esprit Friend or in an Esprit store, Esprit outlet or authorized Esprit franchise store by presenting your Esprit Friends card and our staff will help you in redeeming your E-points.
E-points cannot be partially redeemed. E-points cannot be redeemed for cash.
E-Points will lapse and become void when not redeemed within 12 months from the relevant date of purchase.
5. TIER
The Esprit Friend Program is structured in three tiers:
a) FRIEND
With a status of 0 to 899 E-points, you are part of the basic tier “Friend”.
b) GOLD
With a status of 900 to 1,799 E-Points (with a purchase value of €300 to €599) you become a “Gold” Member. If you have been in the “Friends” tier before, you will be automatically upgraded to “Gold” Status.
c) PLATINUM
With a status of at least 1,800 E-Points (with a purchase value of at least €600.00) you become a “Platinum” member. If you have been in the “Gold” tier before, you will be automatically upgraded to “Platinum” Status.
Your assignment to a tier is valid for a period of 24 months starting from the date when you have collected the required number of E-points. In case the number of E-points decreases after the end of the 24 months period, you will be downgraded to the tier corresponding to the number of E-points in your account.
6. ESPRIT FRIENDS CARD
You receive your personal, physical Esprit Friends Card within 6-8 weeks after registering as a new Esprit Friend. Your Esprit Friends Card will be valid for all tiers – Friends, Gold, and Platinum. The Esprit Friends Card does not have an expiry date.
7. CARD LOSS AND LIABILITY
In case you lose your Esprit Friends Card, you can apply for a substitute. If you have reason to believe that a third person has gained access to your access data, please contact Esprit immediately. In case of a complete lack of information or delayed information regarding the loss of the Esprit Friends Card or access of a third party to your access data, Esprit or its vicarious agents are only liable for intent or gross negligence.
8. DATA PROTECTION
The Esprit Friends Data Protection Declaration explains how Esprit, Esprit Retail and Esprit Global Image process your personal data in connection with the Esprit Friends program. The data protection declaration can be found below https://www.esprit.eu/data-privacy-statement-esprit-friends/data-privacy-statement-esprit-friends.html and is also displayed as a notice/display at the check-out of every Esprit retail store. If desired, we are happy to send it to you by e-mail.
9. TERMINATION
You can terminate your participation in the Esprit Friends Program with immediate effect at any time by sending a written notification. The termination can be sent via
post to Esprit Customer Service, Stockholmer Allee 95, 30539 Hannover, Germany or via e-mail to service@esprit.eu. Esprit can terminate your participation in the Esprit Friends Program at any time by complying with a notice period of three months. Termination for cause shall not be affected by this. Every termination must be in writing to be valid. You are obliged to render useless the Friends Card upon expiry of the cancellation deadline, and you are not to use it again. With termination for cause, this already applies upon receipt of the termination notification.
10. CHANGES TO THE ESPRIT FRIENDS CONDITIONS OF PARTICIPATION
Esprit reserves the right to make changes or additions to these conditions of participation, the rewards and benefits granted or other processes relating to the Esprit Friends program, subject to compliance with a reasonable period of notice, provided that you as a participant are not disadvantaged by this contrary to good faith, in the event of good cause also without compliance with such a period of notice, subject to reasonable protection of your interests. The same applies to the discontinuation of the Esprit Friends Program. Esprit also reserves the right to amend or supplement these conditions of participation as well as the processes of the Esprit Friends Program, insofar as this is necessary in the interest of simple and secure processing and, in particular, to prevent misuse. Changes or additions to the rewards and benefits or other processes relating to the Esprit Friends Program will be communicated via the usual Esprit Friends communication channels. You will be notified in advance of any changes or amendments to these conditions of participation at least in text form, which includes electronic form. A change will be deemed to have been approved if you do not object within one month of the date of receipt of the change / amendment notification in accordance with the section "Cancellation and Termination". Esprit will point this out to you separately in the relevant notification of the change or addition to the conditions of participation or the processes.
Always check pockets before washing!
Always check pockets before washing! A tissue, a note...these things can ruin a great washing experience. Don’t forget to close all zips on jackets and trousers so that the sharp teeth do not damage any other items. Any underwear or tights should be put in a washing bag so that you don’t have to waste any time untangling them later on.
Don’t be tempted to fill your machine to the brim. If it seems really full, you should take 1/4 out immediately. ;-) Washing machines that are too full don’t give their best performance.
Wool can quickly become matted or shrink if you do not wash it correctly, which is why washing it by hand is best.
Wool can quickly become matted or shrink if you do not wash it correctly, which is why washing it by hand is best. However, if you still want to use a washing machine, only wash at a maximum of 30°C on a special wool or hand wash programme and use a wool detergent where possible. But be careful! You still need to watch out for detergents containing enzymes even when hand washing and do not rub too hard. Do not leave it to hang after washing. Dry flat.
Viscose fibres wrinkle every time they are washed.
Viscose fibres wrinkle every time they are washed. The warmer the wash, the more the fibres become wrinkled. The surface becomes coarser and the silky smooth surface is no longer what it once was. Viscose items should therefore be ironed after every wash. Turn it inside out and iron with a damp cloth between the material and the iron. The fibres will retain their original shape and length if the maximum temperature indicated is not exceed and if they are not put in a dryer.
Linen always requires plenty of water from the washing machine.
Linen always requires plenty of water from the washing machine. It’s best to only hall-fill the machine. The material shrinks slightly as soon as it comes into contact with water. But don’t worry, its shape will automatically return when you iron it.
Speaking of ironing, linen items should still be a little bit damp when you iron them. Alternatively you can dampen the material a little beforehand.
Beware of lime! Linen does not like hard water or lime residue on the iron. It leads to stains, so try to avoid both.
Very dark jeans always lose colour during the first wash or the first wear.
Very dark jeans always lose colour during the first wash or the first wear. That is why they must not come into contact with other light coloured items of clothing. The colour is best preserved by turning your favourite jeans inside out before every wash.
Down poses two challenges: Washing and drying. Let’s start at the beginning.
Down poses two challenges: Washing and drying. Let’s start at the beginning.
First of all, leave the washing detergent on the shelf. It’s best to use a detergent especially for down. If you don’t have any, a wool detergent is also suitable. And on the subject of wool, you should also use your washing machine’s wool wash programme.
Once that’s done, turn your attention to drying. Down is stuck together and lumpy after being washed. The best thing to do is put it in the dryer at a low temperature. Even if the item feels dry after it has been in the dryer, always check that there are really no more lumps. If there are, give it a short break then put it back in the dryer for 20 minutes and repeat until all lumps have disappeared. It is better to have spent too much time in the dryer than too little. ;)
According to their labels underwired bras should only be washed by hand.
According to their labels underwired bras should only be washed by hand. If you do decide to put them in the machine, never wash them above 30 degrees and always select a delicate programme. Always use a clothes bag and do not use the spin cycle.
Never put bras in the dryer, instead simply leave them to air dry and stretch the under band at all 4 ends beforehand.
Always turn printed t-shirts inside out so that you get the most out of your item and the print.
Always turn printed t-shirts inside out so that you get the most out of your item and the print. This applies to both washing and ironing.
You can find all this information in the online shop with a simple click: Go to “more info” for our detailed product description.
The perfect look is one thing, but exactly how hard is it to preserve and what do I have to look out for? How is the item tailored, how does it fit, what material is it made from?
--> You can find all this information in the online shop with a simple click: Go to “more info” for our detailed product description.
Cotton is a simple fibre, but it still needs to be cared for.
Cotton is a simple fibre, but it still needs to be cared for. To make sure your cotton clothing does not shrink, do not wash it at a higher temperature than 40°. When ironing, it is advisable to moisten the cotton pieces beforehand or steam iron them.
Brightly coloured clothing should always be washed separately when washed for the first time.
Simply subscribe to our Esprit newsletter in the online shop by entering your e-mail address.
Simply subscribe to our Esprit newsletter in the online shop by entering your e-mail address.
You also have the chance to subscribe to the newsletter at the checkout after you’ve given us your personal details. Simply tick the Newsletter box.
You’ll receive a 10% voucher for your next order as a small thank you.
You’ll always be up-to-date.
You’ll always be up-to-date. You’ll receive invitations to events and specials promotions by e-mail, be notified of any competitions and informed of the very latest Esprit items and trends. Don’t miss out!
In every one of our newsletters you will find the header Service in the lower section. Click on the link there to take a break from receiving the newsletter.
In every one of our newsletters you will find the header Service in the lower section. Click on the link there to take a break from receiving the newsletter.
Naturally, you also have the possibility of contacting our customer service and our colleagues will be happy to take over the newsletter cancellation for you.
Care symbols
| Do not wash | |
| Hand wash | |
| Normal washing cycle 30°C Machine load: full | |
| Delicate cycle 30°C Machine load: only make machine half full | |
| Special delicate cycle 30°C Machine load: only 1 to 2 kg Select washing cycle for wool and silk In addition, with wool and silk, use a special detergent | |
| Normal washing cycle 40°C Machine load: full | |
| Delicate cycle 40°C Machine load: only make machine half full | |
| Special delicate cycle 40°C Machine load: only 1 to 2 kg Select washing cycle for wool and silk | |
| Do not bleach: only use detergent without bleach, do not use all-purpose detergent, as this contains brightening agents that can result in the colours fading | |
| Tumble drying (low temperature – delicate) | |
| Tumble drying (normal) | |
| Do not tumble dry | |
| Iron at low temperature, max. 110°C | |
| Iron at medium temperature, max. 150°C, with steam if possible | |
| Iron at high temperature, max. 200°C, with steam if possible | |
| Do not iron | |
| Dry-cleaning possible | |
| Dry-cleaning possible (delicate) | |
| Do not dry clean |
That is correct. This alone means that several thousand less trees have to be felled each year.
That is correct. We no longer include an invoice in your parcel for reasons of sustainability. This alone means that several thousand less trees have to be felled each year.
The invoice is attached to your confirmation e-mail as a PDF document which you can save in digital form. Of course you can also print out the invoice yourself at any time if you so wish. We would, however, ask that you consider whether it is absolutely necessary to do so.