E-Mail

How can we help you?

Shortage in return

Please let us know which items were missing from your delivery or which items were not booked on your return. If you received your package damaged, please send us photos of the damaged package stating the missing items to: info@esprit.co.uk Thanks for your help.

IMPORTANT - When will I be refunded for my returns?

There is no invoice in my parcel

That is correct. We no longer include an invoice in your parcel for reasons of sustainability. This alone means that several thousand less trees have to be felled each year.

The invoice is attached to your confirmation e-mail as a PDF document which you can save in digital form. Of course you can also print out the invoice yourself at any time if you so wish. We would, however, ask that you consider whether it is absolutely necessary to do so.

Shortage in delivery

Please let us know which items were missing from your delivery or which items were not booked on your return. If you received your package damaged, please send us photos of the damaged package stating the missing items to: info@esprit.co.uk Thanks for your help.

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Esprit Online Shop

Stockholmer Allee 95, D-30539 Hannover

*Monday to Friday, from 10:00 a.m. to 6:00 p.m., except on national public holidays.