Contact us

How can we help you?

Shortage in return

Please let us know which items were missing from your delivery or which items were not booked on your return. If you received your package damaged, please send us photos of the damaged package stating the missing items to: service@esprit.eu Thanks for your help.

When will I be refunded for my returns?

Changing or cancelling an order

Once we have received your order, no more changes or cancellations can be made.

Adding vouchers

Delivery enquiry

There is no invoice in my parcel

That is correct. We no longer include an invoice in your parcel for reasons of sustainability. This alone means that several thousand less trees have to be felled each year.

The invoice is attached to your confirmation e-mail as a PDF document which you can save in digital form. Of course you can also print out the invoice yourself at any time if you so wish. We would, however, ask that you consider whether it is absolutely necessary to do so.

Shortage in delivery

Please let us know which items were missing from your delivery or which items were not booked on your return. If you received your package damaged, please send us photos of the damaged package stating the missing items to: service@esprit.eu Thanks for your help.

Returning items - online shop

Despite the fact that the online shop is closed, our return and refund procedure has not changed, of course.

You have 30 days to send your items back to us, free of charge*. 

We enclose a return sticker and a return slip in every package*. Simply complete the returns slip, stick the return sticker on the return package and return it with the items you don’t want to keep and hand it in to your nearest post office.

*Due to logistical reasons you have to pay for your return in Malta and Croatia.

Changing my personal details

I have a complaint - online shop

I have a complaint - store

Returning items - store

Product enquiry

Other questions

We process your data in accordance with our data protection declaration.


Email

Reach us at service@esprit.eu