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That is correct. We no longer include an invoice in your parcel for reasons of sustainability. This alone means that several thousand less trees have to be felled each year.

The invoice is attached to your confirmation e-mail as a PDF document which you can save in digital form. Of course you can also print out the invoice yourself at any time if you so wish. We would, however, ask that you consider whether it is absolutely necessary to do so.

Despite the fact that the online shop is closed, our return and refund procedure has not changed, of course.

You have 30 days to send your items back to us, free of charge. 

We enclose a return sticker and a return slip in every package. Simply complete the returns slip, stick the return sticker on the return package and return it with the items you don’t want to keep and hand it in to your nearest post office.