Complaints - what’s the procedure?

You are not happy with the quality of an ordered stye and would like to submit a complaint? Doing this is just as uncomplicated as a normal shipment return.

Simply fill out the return slip that came with your order and place it with the items you would like to return. Instead of the return slip, you are also welcome to use the invoice copy of the order and mark the item you are returning on it.
We include a return sticker in every one of our parcels, which you can use to send back those styles that don't appeal to you, free of charge. Please stick this onto you return parcel so that it is clearly visible.
If you do not have a return sticker or an invoice copy handy, simply contact us; we are happy to send you the necessary documents.
Simply drop off your parcel, ready for shipment, at a post office branch.
Very important! Be sure to keep your proof of posting until you have received confirmation of return from us. This receipt confirms you delivered your parcel to our logistics partner.
Once we have received your complaint, the inspection can take up to 5 working days.
Should our inspection confirm a quality deficiency, we will refund the payment on the same day. Based on our experience, it can then take up to another 5 working days before the money is visible on your bank account.

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