1. ESPRIT FRIENDS PARTICIPATION
The Esprit Friends Program is operated by Esprit Europe GmbH, Esprit-Allee, 40882 Ratingen, Germany, (hereinafter referred to as “Esprit”).
Any natural person over the age of 16, who is a resident of the country in which membership is sought, is eligible for membership in the Esprit Friends program.
You can register as a member (“Esprit Friend”) either online at https://www.esprit.eu/myesprit/login#tab=register, via the Esprit App or in all participating Esprit stores by completing the digital application form available in store. The indication of an e-mail address is mandatory for registering to the Esprit Friends Program. Your Esprit Friends account is personal to you and can only be connected to one e-mail address. Each e-mail address can be used for one Esprit Friends account only. Participation in the Esprit Friends Program is free of charge.
2. OBJECT OF THE ESPRIT FRIENDS PROGRAM
The Esprit Friends program allows Esprit and other companies affiliated with Esprit to customize their products and services to the customers in a more targeted manner, and it offers you as an Esprit Friend a number of benefits, such as:
• collecting loyalty points (hereinafter referred to as “E-Points”) with every purchase as well as with other activities named by Esprit (e.g. interaction with social media portals, participation in community promotions, sharing of user-generated contents, participation in competitions, etc.)
• evaluation of your Esprit shopping behavior and your visit to the Esprit online shop and the Esprit app so that you can receive invitations to special events and vouchers that are customized to you
• personal and individual communication and product recommendations based on your shopping behavior, as a kind of “shopping consultant”
• personalized Esprit online shop and Esprit app, based on your interests
• redemption of your E-Points in the form of a discount in kind.
Therefore, for your participation in the Esprit Friends program, it is necessary for Esprit to collect and evaluate your personal data regarding your purchases and your product interests. This has the purpose of personalizing this data, also by means of using cookies and similar technologies. To do so, Esprit cooperates closely with Esprit Retail B.V. & Co. KG (“Esprit Retail”), which operates the Esprit online shop and Esprit stores, as well as with Esprit Global Image GmbH (“Esprit Global Image”), which operates the Esprit app (both located at Esprit Allee, 40882 Ratingen, Deutschland). Esprit Global Image and Esprit Retail mutually transmit your personal data to Esprit, so that Esprit can provide the performance required within the scope of the Esprit Friends program. Due to this close cooperation, Esprit, Esprit Retail and Esprit Global Image are mutually responsible for the processing of your personal data, in order to provide the service within the scope of the Esprit Friends program.
3. COLLECTING E-POINTS
For every purchase as an Esprit Friend, i.e. when you are logged into your account when purchasing via the Esprit online-shop or when you present your valid Esprit Friends Card (“Friends Card”) at the checkout of an Esprit store, Esprit outlet or an authorized Esprit franchise store participating in the Esprit Friends program, your personal Esprit Friends account will be credited with E-Points in the value of 3 % (1 % in Esprit outlet stores) of the purchase value. One E-Point has the value of 1 Euro cent.
4. REDEEMING E-POINTS
E-points can be redeemed as soon as you have collected a minimum amount of 250 E-points.
You can redeem your E-points on the Esprit online shop when being logged in as an Esprit Friend or in an Esprit store, Esprit outlet or authorized Esprit franchise store by presenting your Esprit Friends card and our staff will help you in redeeming your E-points.
E-points cannot be partially redeemed. E-points cannot be redeemed for cash.
E-Points will lapse and become void when not redeemed within 12 months from the relevant date of purchase.
5. TIER
The Esprit Friend Program is structured in three tiers:
a) FRIEND
With a status of 0 to 899 E-points, you are part of the basic tier “Friend”.
b) GOLD
With a status of 900 to 1,799 E-Points (with a purchase value of €300 to €599) you become a “Gold” Member. If you have been in the “Friends” tier before, you will be automatically upgraded to “Gold” Status.
c) PLATINUM
With a status of at least 1,800 E-Points (with a purchase value of at least €600.00) you become a “Platinum” member. If you have been in the “Gold” tier before, you will be automatically upgraded to “Platinum” Status.
Your assignment to a tier is valid for a period of 24 months starting from the date when you have collected the required number of E-points. In case the number of E-points decreases after the end of the 24 months period, you will be downgraded to the tier corresponding to the number of E-points in your account.
6. ESPRIT FRIENDS CARD
You receive your personal, physical Esprit Friends Card within 6-8 weeks after registering as a new Esprit Friend. Your Esprit Friends Card will be valid for all tiers – Friends, Gold, and Platinum. The Esprit Friends Card does not have an expiry date.
7. CARD LOSS AND LIABILITY
In case you lose your Esprit Friends Card, you can apply for a substitute. If you have reason to believe that a third person has gained access to your access data, please contact Esprit immediately. In case of a complete lack of information or delayed information regarding the loss of the Esprit Friends Card or access of a third party to your access data, Esprit or its vicarious agents are only liable for intent or gross negligence.
8. DATA PROTECTION
The Esprit Friends Data Protection Declaration explains how Esprit, Esprit Retail and Esprit Global Image process your personal data in connection with the Esprit Friends program. The data protection declaration can be found below https://www.esprit.eu/data-privacy-statement-esprit-friends/data-privacy-statement-esprit-friends.html and is also displayed as a notice/display at the check-out of every Esprit retail store. If desired, we are happy to send it to you by e-mail.
9. TERMINATION
You can terminate your participation in the Esprit Friends Program with immediate effect at any time by sending a written notification. The termination can be sent via
post to Esprit Customer Service, Stockholmer Allee 95, 30539 Hannover, Germany or via e-mail to service@esprit.eu. Esprit can terminate your participation in the Esprit Friends Program at any time by complying with a notice period of three months. Termination for cause shall not be affected by this. Every termination must be in writing to be valid. You are obliged to render useless the Friends Card upon expiry of the cancellation deadline, and you are not to use it again. With termination for cause, this already applies upon receipt of the termination notification.
10. CHANGES TO THE ESPRIT FRIENDS CONDITIONS OF PARTICIPATION
Esprit reserves the right to make changes or additions to these conditions of participation, the rewards and benefits granted or other processes relating to the Esprit Friends program, subject to compliance with a reasonable period of notice, provided that you as a participant are not disadvantaged by this contrary to good faith, in the event of good cause also without compliance with such a period of notice, subject to reasonable protection of your interests. The same applies to the discontinuation of the Esprit Friends Program. Esprit also reserves the right to amend or supplement these conditions of participation as well as the processes of the Esprit Friends Program, insofar as this is necessary in the interest of simple and secure processing and, in particular, to prevent misuse. Changes or additions to the rewards and benefits or other processes relating to the Esprit Friends Program will be communicated via the usual Esprit Friends communication channels. You will be notified in advance of any changes or amendments to these conditions of participation at least in text form, which includes electronic form. A change will be deemed to have been approved if you do not object within one month of the date of receipt of the change / amendment notification in accordance with the section "Cancellation and Termination". Esprit will point this out to you separately in the relevant notification of the change or addition to the conditions of participation or the processes.
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