Complaints – what’s the procedure in store?

Are you unhappy with the quality of the item you bought in store and want to make a complaint?
The best thing to do is to go to the store where you bought the item and return it together with the receipt. As a Friend, your account statement is sufficient proof of purchase.

If this store is too far away or you’ve misplaced the receipt, quickly get in touch with us and we’ll be glad to have a look at alternative solutions.